Account Representative I, Amazon Customer Service - Business

Sobre esta oportunidad

Amazon Business handles thousands of bulk quote requests from enterprise customers every week, and many of the most complex deals require a human touch to get across the finish line. The Quoting Concierge Team is where that happens. As an Account Representative I, you will own enterprise quote requests end-to-end — from intake and supplier outreach through pricing negotiation and deal closure. You will manage a high-volume pipeline of active requests, make real-time prioritization decisions, and collaborate with partners across Catalog, Supply Chain, and Account Management to convert deals within tight timelines.

A day in the lifeYou start your day checking your queue for new quote requests that came in overnight. You review each one to understand what the customer needs — how many units, which products, delivery timeline, and whether they are a repeat buyer or new to Amazon Business. You prioritize based on deal value and how quickly the customer is likely to respond. For active deals, you reach out to sellers through Seller Central to get competitive pricing on bulk quantities, draft quotes, verify pricing and availability, and send options back to the buyer.

Throughout the day, you juggle open requests at various stages: some waiting on seller responses, some on buyer decisions, and others requiring you to chase down catalog issues or coordinate with the supply chain team on fulfillment. You close out unresponsive deals after the follow-up window to keep your pipeline moving. In between, you test new AI tools the team is building to handle initial outreach and data gathering on simpler requests, freeing you to focus on complex, multi-item deals where your judgment and negotiation skills make the difference.

About the teamThe Quoting Concierge Team sits within Amazon Business and is the only human-assisted deal facilitation team for bulk and spot-buy quoting across the organization. We handle the complex, high-touch scenarios that automation alone cannot solve — multi-item deals, custom pricing structures, and strategic account projects for some of Amazon Business's largest customers. Our closest partners include the product and engineering teams behind the automated quoting engine, as well as Catalog, Supply Chain, and Account Management. We are a small, collaborative team that values autonomy, and we are actively investing in AI-powered tools to scale our reach and serve more customers faster.

- Knowledge of Microsoft Office products and applications- Experience and track record of exceeding sales goals- 2+ years of experience in sales, sales support or sales operations experience. - Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing- Experience with pipeline management skills to include utilization of Salesforce or other CRM toolsOur inclusive culture empowers Amazonians to deliver the best results for our customers. jobs/content/en/how-we-hire/accommodations for more information.

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