Customer Delivery Manager

Sobre esta oportunidad

Customer Delivery ManagerDescription -The Customer Service Delivery Manager (CDM) is responsible for ensuring the seamless delivery of services to clients according to contractual commitments, make sure compliance with all contract deliverables, developing the customer relationship and meet account financial goals while maintaining high levels of customer satisfaction. It will require advanced subject matter knowledge to solve complex business and operational issues. Frequently interacts directly with customers, presenting operational metrics, managing communication during escalations and developing and presenting corrective action plans.

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors and is used to work in cross-functional initiatives and teams, interacting with organizations such as Sales, Supply Chain, Dispatch and Field. Acts as an expert providing direction and guidance to process improvements and establishing policies. Job -ServicesSchedule -Full timeShift -No shift premium (Costa Rica)Travel -25%Relocation -NoEqual Opportunity Employer (EEO) - HP, Inc. Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.

This information is provided voluntarily. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"