Customer Growth Manager, Amazon Shipping

Sobre esta oportunidad

This is an exciting opportunity to join a new emerging business in transportation. We are a startup team looking for a highly driven, entrepreneurial, analytical and customer-obsessed Customer Growth Manager (CGM) to provide operational and relationship support to high-volume shippers. The CGM will work closely with onshore CGMs. Key job responsibilitiesCGMs support shippers by resolving issues and driving improvements across six primary categories:1. Pickup Support-Resolve missed, delayed, or urgent pickup requests. Minimize shipper disruptions through timely coordination and response2.

Tracking and Delivery Resolution- Investigate tracking anomalies and delivery delays. Provide clear and accurate updates to shippers. Support recipient satisfaction by resolving delivery concerns3. Billing & Account Management-Address invoicing discrepancies and payment processing issues. Monitor invoice limits and account configurations. Manage updates to warehouse addresses and contact points4. Claims Assistance-Guide shippers through the compensation process for lost, damaged, or delayed packages. Review denied claims and ensure adherence to Amazon policy5.

Proactive Account Optimization-Conduct data analysis to identify trends and growth opportunities. Deliver insights via Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Promote awareness and usage of self-service tools and best practices6. Complex or Cross-functional Escalations- Manage escalations that span multiple functions or require unique resolution paths. Partner with internal teams to resolve issues such as property damage, vendor mis-shipments, drop trailer incidents, or API integration errors. A day in the lifeEngage both internally and externally to Amazon to understand key customer pain points and generate strategic and impactful solutions.

- 3+ years of business development, partnership management, or sourcing new business experience- 3+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience with sales CRM tools such as Salesforce or similar software- Experience in setting up and managing a sales pipeline- Speak, write, and read fluently in English - Experience interpreting data and making business recommendations- Experience in online advertising or high-tech products/servicesOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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