Customer Success Manager II, Strategic Account Services (SAS)

Sobre esta oportunidad

Amazon's North American Seller Business is seeking a results-driven and analytically minded Customer Success Manager II to join our Time Bound Account Management (TBAM) team. In this role, you will engage with US 3P unmanaged sellers, driving measurable improvements through consultative engagement, data-driven recommendations, and cross-functional collaboration. - Demonstrated success exceeding output targets using a consultative, solutions-focused approach is required. - Strong communication and presentation skills, advanced proficiency in Excel and data analysis tools, an ability to thrive in ambiguous and fast-paced environments, and a passion for continuous improvement through collaboration and teamwork are essential.

Key job responsibilitiesCustomer Success Managers within the TBAM team operate autonomously while earning the trust of peers, leadership, and sellers. CSMs are expected to be highly motivated, data-driven, and deliver measurable results. Key responsibilities include:- Seller Engagement: Proactively engage with existing Amazon 3P sellers identified through data-driven opportunity analysis. A day in the lifeAs a TBAM CSM II, your day balances proactive seller outreach, strategic account management, and internal deep dives. About the teamTBAM is a ~40-person organization within North America Seller Business and Programs (NASBP), purpose-built to deliver specialized supply chain and category growth expertise to US 3P unmanaged sellers at scale.

Our culture rewards autonomy, intellectual curiosity, and a bias for action. We operate as domain experts who influence, coach, and guide seller behavior — and we're hiring people who want to raise that bar even further. - Experience with strong project management skills and the ability to thrive in a fast-paced environment- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products- 4+ years of equivalent experience- Pipeline management and forecasting- English Proficiency - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePointOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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