Customer Success Mgmt Senior Analyst

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

The LA must have an aptitude for attention to detail, enjoy working with Microsoft licensing programs, be willing to support new customers offerings as Microsoft indicates, and have a capability for compliance & adhere to defined policies and procedures. The Role of the Licensing Associate (LA) is to provide LICENSING CONSULTANCY & DEAL CONSTRUCT SUPPORT for selected Commercial Volume licensing programs (as indicated by Microsoft) including but not limited to: Enterprise Agreements (EA, EAS, SCE), Open program (OLP, OV, OVS) Microsoft Products and Services Agreement (MPSA) New Commerce agreement (CSP, MCA-E).

OSPA (China)Collaborating with the Vendor Renewal Specialist (RS) & the Deal Acceleration Manager (DAS), the LA charter is to secure the customers renewal agreement on time, identifying up sell and cross sell opportunities aligned to the customer needs. This is done by working with the Renewal Specialist to: Know the customer’s business & licensing scenario. Know the customer’s stakeholders & timelines. Identify the potential up-sell and cross-sell scenarios for that customer. Prepare the value proposition for these scenarios with the RS. Leverage Microsoft resources such as Deal books and Solution assessment workshop.

Gather what the customer wants to achieve as business outcomes now and in future. g. ​Able to help customers make the best choices in tough macroeconomic environmentsPreferred qualifications: 4-year degree preferred 2-3+ years Licensing experience with a proven track record of success preferredExperience working with or selling Office 365, M365, Azure, Modern work, Biz apps preferred About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. com Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.