Customer Success Renewal Specialist (Remote Eligible - Costa Rica)

Sobre esta oportunidad

<div class="content-intro"><p>For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. </p></div><p>As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a&nbsp; high volume portfolio of customer renewals proactively and at scale.

The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. </p> <p>Manager of Renewal Management in Costa Rica and this role is based in San José, Costa Rica. </li> <li>12 days paid Vacation + Flexible Time Away Program</li> <li>20 weeks fully paid Maternity Leave</li> <li>12 weeks fully paid Paternity/Adoption Leave</li> <li>Personal paid Volunteer Day to support our community</li> <li>Opportunities for professional growth and development including access to LinkedIn Learning online courses</li> <li>Company Funded Perks including a counseling membership and your own personal Smartsheet account</li> <li>Teleworking options from any registered location in Costa Rica (role specific)</li> </ul><div class="content-conclusion"><p>&nbsp;</p> <p><strong>Get to Know Us:</strong></p> <p>At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact.

You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. </p> <p><strong>Equal Opportunity Employer:</strong></p> <p>Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore.

</p> <p>&nbsp;</p> <p><span style="color: rgb(255, 255, 255);">#LI-Remote</span></p></div>