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Roche
Employee Experience Operations Senior IT Specialist
Sabana Norte, San Jose, Costa Rica
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Sobre esta oportunidad
We are seeking an Employee Experience Operations Senior IT Specialist to deliver customer-centric support across multiple communication channels. You will manage incident and service request lifecycles, empower users, and mentor peers. Ideal candidates have significant IT support experience and strong technical troubleshooting skills. it support technical troubleshooting incident management service request management customer service process improvement coaching mentoring english fluency service innovation strategic project participation knowledge sharing organizational knowledge resource development self-service portal support escalation management issue resolution
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