Onboarding Success Manager, Amazon Autos

Sobre esta oportunidad

Amazon Autos is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicle. As an Onboarding Success Manager, you will serve as the primary point of contact for new dealer partners throughout the onboarding journey. You'll project manage dealers through each stage of the onboarding process — from implementation and setup to configuration — ensuring a seamless and efficient launch experience. This role offers a unique opportunity to shape how automotive retailers enter the Amazon marketplace. - Dealer Relationship Management: Serve as the primary point of contact for dealers during the onboarding period, building trust and maintaining clear communication throughout the process.

- Process Improvement: Identify gaps and inefficiencies in the onboarding process and develop scalable solutions, including updated SOPs, tooling improvements, and training materials. A day in the lifeAs an Onboarding Specialist, you will be based in our office and will occasionally travel onsite to meet with dealers across metro locations. You will work cross-functionally with internal partners across Seller Experience, Seller Operations, Product Management, and Program Management, and externally with dealer general managers and dealer group contacts.

About the teamWe are a newly formed, rapidly growing team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We're collaborating with experienced teams at Amazon to define the future of how customers research and shop for vehicles. This role is part of the Amazon Ads org and is focused on vehicle sales. - Bachelor's degree in Business, Marketing, Communications, or a related field- 5+ years of experience in account management, sales, business development, or client success roles- Experience managing a portfolio of accounts and driving measurable business growth through strategic planning and data-driven decision-making- Demonstrated ability to build and maintain relationships with senior-level stakeholders (GM/VP-level contacts)- Strong analytical skills with the ability to interpret performance data, identify trends, and translate insights into actionable strategies- Experience managing escalations and resolving complex account issues in a fast-paced environment- Excellent verbal and written communication skills, including the ability to create and deliver compelling presentations to diverse audiences - MBA or advanced degree in a related field- Experience in the automotive industry, dealership operations, or marketplace/e-commerce platforms- 7+ years of experience in account management, sales, or seller/partner success within a technology or marketplace environment- Track record of exceeding revenue or growth targets in a quota-carrying or goal-oriented role- Experience working cross-functionally with Product, Operations, and Program Management teams to advocate for customer or partner needs- Familiarity with CRM tools, business intelligence platforms, and performance analytics dashboards- Experience in a start-up or early-stage business environment, with a demonstrated entrepreneurial mindset and comfort with ambiguity- Proven ability to drive adoption of new tools, simplify workflows, and champion process improvements at scaleOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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