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TransUnion
Process Excellence & Capability Development Consultant
Lagunilla de Heredia, Costa Rica
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Sobre esta oportunidad
TransUnion's Job Applicant Privacy NoticeTeam OverviewYou will join a newly created team responsible for delivering process innovation and continuous-improvement initiatives across multiple locations. The team helps build a culture of sustainable change by embedding Lean Six Sigma methodologies and supporting frameworks that drive business transformation. • Identify and deliver service-improvement opportunities using process-improvement methodologies, workflow analysis, and innovative problem-solving approaches. • Lead Lean and process-improvement workshops with business stakeholders and Lean champions to generate practical solutions and support an ongoing program of change.
• Analyze processes, trends, and variations to identify unnecessary complexity, productivity issues, risks, and opportunities for greater efficiency and effectiveness. • Own change initiatives from opportunity identification through delivery, applying internal governance and controls and managing business impacts, objectives, dependencies, and project risks. • Partner with team members and business-services departments to create support materials for revised processes, including training, reporting, and system enhancements. Required Knowledge And Experiences• 6-8 years of continuous-improvement experience in a comparable role, including project management and business analysis, to lead initiatives from concept through implementation.
• Strong knowledge of Lean, Six Sigma, value-stream mapping, and related continuous-improvement concepts used to analyze processes and facilitate improvement workshops. Required Technical Skills • Proficiency with Microsoft Project, Visio, Word, Excel, Outlook, and PowerPoint. • Ability to apply process and value-stream mapping techniques in service-improvement workshops • Experience developing engaging training materials and facilitating virtual learning sessions. • English language proficiency (written and verbal)• Excellent written and verbal communication skills, including experience engaging partners, senior managers, and subject-matter experts.
We’re also looking for the preferred skills below. TransUnion Overview:At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
TransUnion Job TitleConsultant, Business Operations
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