Senior Customer Success Manager, Strategic Account Services (SAS)

Sobre esta oportunidad

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios.

They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.

• Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations, where out of the box thinking is necessary. • Possess the ability to manage and deliver against complex account goals where strategy is not defined. • Implement and track metrics to record the success and quality of your portfolio of Sellers. • Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations.

• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. • Improve team efficiency and optimize previously defined processes. • Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail. - Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems- Experience with strong project management skills and the ability to thrive in a fast-paced environment- 4+ years of equivalent experience- English proficiency required (written and verbal) - Experience with analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePointOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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