Senior Manager, Customer Service

Sobre esta oportunidad

We are seeking a Senior Manager, Customer Service to lead a multicultural team, driving customer experience and operational efficiency in key business areas. Oversee team development, manage budgets, and ensure high performance. Ideal for experienced leaders with a strong background in customer care management. customer care management team leadership operational management process improvement kpi management stakeholder management budget management recruitment coaching performance management matrix organization relationship building cross-functional collaboration strategic planning change management continuous improvement operational budgeting customer allegiance score best practice implementation