Technical Success Manager

Sobre esta oportunidad

<div class="content-intro"><p data-pm-slice="1 1 []">Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. </p> <p>We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges.

Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? </p></div><div id="model-response-message-contentr_1a8cedc85a878baf" class="markdown markdown-main-panel stronger enable-updated-hr-color"> <p data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">Role</strong></p> <p data-path-to-node="0">We are looking for a Technical Success Manager to join our team.

This is a hybrid role, reporting to the Manager of Technical Success. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize their usage of Zscaler's solutions to secure their digital transformation objectives. </p> <p data-path-to-node="1"><strong data-path-to-node="1" data-index-in-node="0">What you’ll do (Role Expectations)</strong></p> <ul data-path-to-node="2"> <li> <p data-path-to-node="2,0,0">Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment between customer objectives and Zscaler’s goals</p> </li> <li> <p data-path-to-node="2,1,0">Offer technical guidance, product insights, and best practices for the integration and expansion of Zscaler solutions through the development of customized technical strategies</p> </li> <li> <p data-path-to-node="2,2,0">Provide technical expertise and organizational skills to manage escalations and coordinate resolutions with internal and external teams</p> </li> <li> <p data-path-to-node="2,3,0">Identify adoption insights and develop risk mitigation plans proactively to manage and protect assigned customer accounts</p> </li> <li> <p data-path-to-node="2,4,0">Participate in the creation and sharing of intellectual capital including training and best practice guides to enhance the Customer Success team's capabilities</p> </li> </ul> <p data-path-to-node="3"><strong data-path-to-node="3" data-index-in-node="0">Who You Are (Success Profile)</strong></p> <ul data-path-to-node="4"> <li> <p data-path-to-node="4,0,0">You thrive in ambiguity.

You're comfortable building the path as you walk it. </p> </li> <li> <p data-path-to-node="4,1,0">You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. </p> </li> <li> <p data-path-to-node="4,2,0">You are a problem-solver. </p> </li> <li> <p data-path-to-node="4,3,0">You are a high-trust collaborator. You are ambitious for the team, not just yourself. </p> </li> <li> <p data-path-to-node="4,4,0">You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate.

</p> </li> </ul> <p data-path-to-node="5"><strong data-path-to-node="5" data-index-in-node="0">What We’re Looking for (Minimum Qualifications)</strong></p> <ul data-path-to-node="6"> <li> <p data-path-to-node="6,0,0">Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain</p> </li> <li> <p data-path-to-node="6,1,0">5+ years of experience in a customer-facing role (such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering) focused on Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions</p> </li> <li> <p data-path-to-node="6,2,0">Strong communication and presentation skills that enable you to consultatively shape and influence internal and external decisions</p> </li> <li> <p data-path-to-node="6,3,0">Strong technical acumen with the ability duly to align business challenges to the Zscaler portfolio to meet business and security outcomes</p> </li> <li> <p data-path-to-node="6,4,0">Ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans</p> </li> </ul> <p data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">What Will Make You Stand Out (Preferred Qualifications)</strong></p> <ul data-path-to-node="8"> <li> <p data-path-to-node="8,0,0">Experience leveraging AI-powered analytics or machine learning insight tools to evaluate customer adoption metrics and proactively address account health risks</p> </li> <li> <p data-path-to-node="8,1,0">Background in Cloud and Networking Security technologies (such as SD-WAN, MPLS, SWG, DLP, VPNs, or CASB) paired with solid experience in troubleshooting methodologies and escalation management</p> </li> <li> <p data-path-to-node="8,2,0">Industry certifications such as CISSP, CCNP, CCIE, or Network+, alongside proficiency in French and/or Portuguese</p> </li> </ul> <p data-path-to-node="9">#LI-Hybrid #LI-IA1</p> </div><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with.

We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. </p> <p>Our Benefits program is one of the most important ways we support our employees. </p> <p class="p1">Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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