Technical Support Engineer, Kasten

Sobre esta oportunidad

<div class="content-intro"><div class="elementToProof"> <p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

</p> </div></div><h4>About the Role</h4> <p data-renderer-start-pos="13236">We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.

, based product features, customer issue root cause analysis and internal findings&nbsp;</li> <li data-renderer-start-pos="14163">Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution&nbsp;</li> <li data-renderer-start-pos="14288">Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers&nbsp;</li> <li data-renderer-start-pos="14411">Participate in weekend and holiday coverage rotation&nbsp;</li> <li data-renderer-start-pos="14468">Ability to manage time efficiently, balancing tasks and priorities&nbsp;</li> </ul> <h4>What You’ll Bring</h4> <ul> <li data-renderer-start-pos="14567">3+ years of related technical and customer facing experience</li> <li data-renderer-start-pos="14631">Excellent communication skills in both oral and written form</li> <li data-renderer-start-pos="14695">Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts</li> <li data-renderer-start-pos="14804">&nbsp;Experience in Linux administration</li> <li data-renderer-start-pos="14843">Experience with Docker and Kubernetes management</li> <li data-renderer-start-pos="14895">Foundation knowledge of bash or similar Linux scripting languages</li> <li data-renderer-start-pos="14964">Experience with software development life cycles and upgrade patterns</li> <li data-renderer-start-pos="15037"><span data-highlighted="true" data-vc="highlighted-text"><span class="_1mT5xdRAKS"><span class="_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH" data-testid="definition-highlighter">BS</span></span></span> or MS degree in Computer Science, Engineering related program or equivalent experience in related field</li> </ul> <h4>Bonus Skills</h4> <ul> <li data-renderer-start-pos="15173">Experience with managed solutions such as: OpenShift, <span data-highlighted="true" data-vc="highlighted-text"><span class="_1mT5xdRAKS"><span class="_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH" data-testid="definition-highlighter">PKS</span></span></span>, Rancher, Google <span data-highlighted="true" data-vc="highlighted-text"><span class="_1mT5xdRAKS"><span class="_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH" data-testid="definition-highlighter">GKE</span></span></span>, AWS <span data-highlighted="true" data-vc="highlighted-text"><span class="_1mT5xdRAKS"><span class="_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH" data-testid="definition-highlighter">EKS</span></span></span>, etc.

and VMware administration</li> <li data-renderer-start-pos="15296">Worked in public cloud infrastructure including AWS, Azure, and Google Cloud</li> <li data-renderer-start-pos="15376">Kubernetes certifications (<span data-highlighted="true" data-vc="highlighted-text"><span class="_1mT5xdRAKS"><span class="_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH" data-testid="definition-highlighter">CKA</span></span></span> or <span data-highlighted="true" data-vc="highlighted-text"><span class="_1mT5xdRAKS"><span class="_0nmozVaHVx _2V7sgO2M4S _3BoeIDwZ7G _30zrXRyxdf _0ReiIH7zJH" data-testid="definition-highlighter">CKAD</span></span></span>)</li> <li data-renderer-start-pos="15419">Previous startup experience</li> </ul> <h4>What You’ll Get</h4> <ul> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Wellbeing &amp; Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Paid Time Off &amp; Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program</li> </ul> <p><strong>Please note: The position is based in San Jose, Costa Rica.

If the applicant is&nbsp;permanently located outside of Costa Rica, Veeam reserves the right to decline the&nbsp;application. <br><br><span style="font-family: helvetica, arial, sans-serif;"><strong data-renderer-mark="true"><span style="color: rgb(255, 255, 255);">#LI-FT<br></span></strong></span><span style="font-family: helvetica, arial, sans-serif;"><strong data-renderer-mark="true"><span style="color: rgb(255, 255, 255);">#LI-HYBRID</span></strong></span><span style="font-family: helvetica, arial, sans-serif;"><strong data-renderer-mark="true">&nbsp;</strong></span></strong></p><div class="content-conclusion"><div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"> <p data-local-id="56095010243a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Veeam Software is an equal opportunity employer</strong> and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.

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