Technical Support Engineer, Sec-AI, Portuguese Speaking

Sobre esta oportunidad

<div class="content-intro"><div class="elementToProof"> <p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

” This department has&nbsp;revolutionized the way we think about technical support. Proven track record leading technical support for Data Privacy, Security, and Cloud environments, with the ability to independently navigate complexity and deliver outcomes with consultation on higher-impact decisions</li> <li>Proactively builds strategic partnerships with Engineering and Product Management, influencing the product roadmap by translating support insights—including bugs, usability gaps, and enhancement requests—into actionable feedback that drives meaningful product improvement</li> </ul> <h4>What You’ll Bring</h4> <ul> <li>Fluency in Portuguese (written and spoken) is required.

English proficiency is also required, as all internal communication and documentation are conducted in English</li> <li>Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field</li> <li>Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization</li> <li>Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs</li> <li>Proficiency in one or more Technical Support systems, such as Zendesk</li> <li>Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners</li> <li>Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus</li> <li>No travel is expected.

However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer</li> </ul> <h4>What You’ll Get</h4> <ul> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Wellbeing &amp; Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Paid Time Off &amp; Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments</li> <li data-renderer-start-pos="1488" data-local-id="5dcbd803c988">Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program</li> </ul> <p><strong>Please note: The position is based in San Jose, Costa Rica.

If the applicant is&nbsp;permanently located outside of Costa Rica, Veeam reserves the right to decline the&nbsp;application. <br><br><span style="font-family: helvetica, arial, sans-serif;"><strong data-renderer-mark="true"><span style="color: rgb(255, 255, 255);">#LI-FT<br></span></strong></span><span style="font-family: helvetica, arial, sans-serif;"><strong data-renderer-mark="true"><span style="color: rgb(255, 255, 255);">#LI-HYBRID</span></strong></span><span style="font-family: helvetica, arial, sans-serif;"><strong data-renderer-mark="true">&nbsp;</strong></span><br></strong></p><div class="content-conclusion"><div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"> <p data-local-id="56095010243a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Veeam Software is an equal opportunity employer</strong> and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.

html">Recruiting Privacy Notice</a>, which explains how your information is collected, used, and handled in connection with hiring activities. &nbsp;</p> <p>By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. </p> </div> <p><a id="app"></a></p></div>